Privacy Policy
Introduction
For the purpose of this privacy policy Divine Teas
The Privacy Policy
This privacy policy sets out how Divine Teas uses and protects any information that you give Divine Teas when you use this website.
Divine Teas is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Divine Teas may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.11.2022.
“We” is defined as Divine Teas throughout this policy.
1. Data We Collect
Online Forms
On our website we use online contact forms to allow you to “register your interest in”, “feedback on”, “book for” a number of different types of things. To allow us to provide easy to use and prompt online booking facilities we may collect a variety of different types of “personal” but never “sensitive” data (depending on the type of form).
Service Use
We log usage data when you visit our website via Google Analytics. We use log in’s, cookies, device information and Internet Protocol (IP) addresses to log your use.
Cookies
As further described in our Cookie Policy, we use cookies to recognise you and/or your device(s) on, off and across different Services and devices. We also allow some others to use cookies as described in our Cookie Policy. You can control cookies through your browser settings and other tools.
Device and Location
When you visit or leave our Services (including our plugins or cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier.
2. How We Use Your Data
Communications from Online Forms
We may contact you via email, telephone and post, we may send you messages about the availability of our Services, security, or other service-related issues. You may change your communication preferences at any time by contacting us.
Service Development
We use data collected from Google Analytics for the further development of our Website in order to provide you and others with a better, more intuitive and personalised experience, and engagement of our Website.
3. How We Share Information
Third Parties
We do not disclose your data or information to third parties, other than those described below.
Related Services
We will share your information with other employees within Divine Teas to process your payment information, develop the service and to provide the service on a day to day basis.
Service Providers
We use others to help us provide our services – namely the company who we have chosen to host this website. They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
Legal Disclosures
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our Service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of [Your Organisation Name]/[Your Organisation Name], our Members, personnel, or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
4. Rights to Access and Control Your Data
Data Retention
We retain your personal data for future marketing purposes unless you tell us otherwise by asking for your data to be removed.
Rights to Access and Control Your Personal Data
For personal data that we have about you:
Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
Change or Correct Data: You can ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
If you want to remove yourself from our mailing list which will stop ALL communications from [Your Organisation Name] then from one of our emails, simply click on the “Unsubscribe” link at the bottom and follow any on screen instructions. Alternatively you can also contact us via email at [email protected] and we will process your request for changes, deletions or requests of data within 1 calendar month.
5. How we keep your data safe
We implement security safeguards designed to protect your data, such as HTTPS on our websites, hardware and software firewalls, username and password based permission systems as well as a variety of physical security methods on buildings that host your data. We regularly monitor our systems for possible vulnerabilities and attacks. More information on specific measures enforced can be seen below.
Physical Security Divine Teas servers
All Divine Teas are provided in a locked, secured and alarmed building which is monitored by an external security company outside office hours. Servers hosted in the building are also stored in an air conditioned, locked room within the building to provide additional protection.
Software Security
Divine Teas has a hardware firewall over it’s router to protect users within the building against online threats. All computers within the Divine Teas network are protected with business class Internet Security Software.
Any sensitive client data that Divine Teas ] stores i.e. login passwords to systems are stored in password and credential based systems which only the IT team has access to.
Wifi Security
Divine Teas enforces WPA2 password security methods to protect it’s wireless networks against threats.
Website Security
This website and all websites owned by Divine Teas are protected with a “SSL” encrypted certificate.
However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Who can you contact if you wish to make a complaint?
In the event that you wish to make a complaint about how your personal data is processed by Divine Teas(or the third parties we work with), or how your complaint has been handled, you have the right to lodge a complaint directly with Gateway Qualifications’ data protection representative.
The details for each of these are:
The supervisory authority in the UK is the Information Commissioner’s Office (ICO) and guidance on how to contact them is available online at https://ico.org.uk/concerns/. Alternatively, they can be contacted as follows:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510